Frequently Asked Questions
Planning your wedding comes with lots of questions! We've gathered answers to the ones we hear most often to help you feel informed, confident, and excited about your experience with The Artists.
BOOKING & POLICIES
How do I secure my wedding date with you?
Your wedding date is officially secured once we receive your signed contract and non-refundable retainer of $650
Can I make changes to my booking after signing the contract?
We understand that plans can change as your wedding day approaches! Requests to add, remove, or change contracted services must be submitted no later than 90 days before your wedding date. After this deadline, your contracted services are considered final, and any additional services are subject to approval, availability, and scheduling constraints.
Do you require a minimum amount of services?
Yes. On Fridays, Saturdays, and Sundays, we require a minimum of 5 services per artist, or the cost equivalent. Jr. Bridesmaid and Flower Girl services to do not count towards the minimum.
Is gratuity included in your pricing for weddings?
For bookings with six or more services, a 20% gratuity is automatically included in your final invoice.
When is my final payment due?
Your final balance is due 14 days before your wedding date and must be paid in full in a single payment via online invoice. We cannot accept separate payments from individual members of your bridal party.
Do you offer discounts?
No, we do not offer discounts or promotional pricing.
What is your cancellation policy?
If you need to cancel your contracted bridal services, you must notify us in writing. If you cancel more than 90 days before your wedding date, your non-refundable retainer will be forfeited, but you will not be responsible for the remaining balance. If you cancel within 90 days of your wedding date, or fail to provide notice of cancellation, the full contracted balance will be due.
PREVIEWS
Where do I go for my preview?
All previews are held at our studio at The Cummings Center in Beverly, MA.
When can I schedule my preview?
Since artists are assigned to weddings approximately 90 days before the event, you may begin scheduling your preview once your artist assignment has been finalized. This allows you to work directly with the artist(s) who will be providing your wedding-day services!
Please note that previews are scheduled Monday through Thursday only. From April through November, we do not offer preview appointments on Fridays, Saturdays, or Sundays.
Are hair and/or makeup previews mandatory?
No, previews are not required, but we highly recommend scheduling one! A preview gives you the opportunity to collaborate with your artist, explore your vision, and fine-tune your hair and/or makeup look before the big day.
Are previews included in my wedding-day service pricing?
No. Preview appointments are booked and billed separately from your wedding-day services.
Can I schedule a preview before signing the contract?
Unfortunately, no. Preview appointments are reserved exclusively for brides who have signed a contract and paid their non-refundable retainer to secure their wedding-day services.
Can my mom schedule a preview?
Due to limited availability during wedding season, preview appointments are reserved exclusively for brides who have booked wedding-day hair and/or makeup services with The Artists.
Will my hair and makeup preview occur at the same time?
It depends on your assigned artists! If you have two primary artists assigned to your wedding (one for hair and one for makeup) your previews will take place simultaneously. If you have one primary artist providing both hair and makeup services, your previews will be scheduled consecutively, allowing time to complete each service individually.
Can I bring my mom or a friend with me to my preview?
Absolutely! You're welcome to bring one guest to your preview, whether that's your mom, a friend, or someone whose opinion you value. We ask that you limit your guests to one person so you and your artist(s) can stay focused on collaborating, discussing your vision, and refining your hair and/or makeup look in a comfortable, relaxed environment.
What if I am unhappy with the results of my preview?
We want you to feel confident and excited about your wedding-day look, so open communication with your artist is key! If there’s anything about your preview that you’d like to change, please let your artist know. We welcome your feedback and encourage you to share what you love, what you’d like adjusted, and anything that doesn’t feel quite right. Your artist can make adjustments during your appointment to help refine your look.
We understand that finding your perfect hair and/or makeup look can sometimes take more than one appointment. If you’d like to schedule a second preview, you’re welcome to do so, subject to availability. Please note that additional previews are booked and billed separately at the full service price.
YOUR WEDDING DAY
Do you offer on-location services?
Yes! We travel on location for weddings only. All previews and non-wedding special event appointments take place at our studio in Beverly, Massachusetts.
Can I use your studio as my getting-ready location?
Absolutely! Our studio at The Cummings Center in Beverly, Massachusetts, is available as a getting-ready location exclusively for brides who have booked their wedding-day services with The Artists. If your venue or bridal suite has limited access or space, our studio may be a convenient alternative. Studio reservations are subject to availability and applicable fees.
How long do hair and makeup services take per person on the wedding day?
We designate 45 minutes per service for the bridal party and 60-90 minutes for the bride.
Do you charge a travel fee?
Travel fees are based on the round-trip distance from our studio in Beverly, Massachusetts. Additional transportation expenses, including parking, valet, tolls, and ferry fees when applicable, are the responsibility of the client.
Please visit our TRAVEL page for our travel fee schedule and additional details.
What happens if my artist has a last-minute emergency and cannot provide services on my wedding day?
While this has never happened in our 10+ years of business, we understand that unexpected circumstances can arise. As a team-based bridal beauty company, we will make every reasonable effort to arrange a qualified replacement artist to provide your contracted services.
In the unlikely event that an emergency occurs so close to your wedding that we are unable to secure a replacement, we will refund the fees paid for the services we are unable to provide.
ARTISTS & SERVICES
Can I request an artist?
Of course! You’re welcome to request a specific artist, and we’ll do our best to accommodate your preference. However, requests are not guaranteed, as artist assignments are finalized approximately 90 days before your wedding date. Assignments are thoughtfully made based on your booked services, desired aesthetic, artist availability, and scheduling needs.
How many artists will be assigned to my party?
The number of artists assigned is at the discretion of The Artists and is based on your contracted services, required ready time, and our minimum service requirements per artist. Artist assignments are finalized approximately 90 days before your wedding date.
How do I know that your artists are qualified?
We take great pride in the talented, experienced artists on our team! Each artist is thoughtfully selected for their skill, professionalism, and ability to create beautiful, elevated hair and makeup looks. Our team is trained and guided by the owner to maintain consistent standards of artistry, professionalism, and proper sanitation practices, ensuring a cohesive and comfortable experience from one artist to the next.
What type of makeup products do you use?
We work with a variety of professional makeup brands, including Charlotte Tilbury, Anastasia Beverly Hills, Makeup by Mario, Armani Beauty, Viseart, and more. We select products based on your individual needs, skin type, preferences, and desired look.
If I don't want to wear lashes for my wedding, will the price be different?
Since lashes are included as part of your bridal makeup service, they cannot be deducted from the price or transferred to another member of your bridal party.
Do you work with the LGBTQ+ community?
Absolutely! Love is love, and we're honored to work with couples across the LGBTQ+ community.